Your Luxury Copper customer service agent handles all of the delivery details for your shipment. This includes:
Our products are carefully packaged and insured. Though damages and losses are infrequent, accidents do happen. Because most of our products ship in individual packages, damage is typically limited to one or two items. Please take these simple steps in the event of freight damage.
On delivery day:
Average Delivery Times:
Since all of our products are custom-made to your specifications we stock a very limited number of items. The average delivery time for an order is 3-4 weeks after payment clears, some orders arrive earlier. Larger items may require 5-6 weeks.
Luxury Copper delivers to residential or business addresses in the U.S. and Canada. Tracking numbers are always provided so you can see exactly where you products are at all times. All our items are available for front-door delivery service.
Placing and verifying your order:
You are responsible for the accuracy of your order. Once your order is placed, you will receive an email confirmation. This email serves as your receipt of items purchased. It is your responsibility to verify the order for accuracy and contact us with any discrepancies or changes within three hours of placing the order. After three hours, the order is in processing mode and the ability to change the order is not guaranteed.
Changes, Cancellations and Refunds:
Orders can be modified or cancelled provided this is done within 24 hours. Orders cancelled after 24 hours may be subject to a 20% restocking fee as well as the cost to stop and return the shipment charged by the shipping company.
If you are not completely satisfied with your purchase, new and unused merchandise may be returned within 30 days of receipt for a refund, less shipping and a 20% restocking fee. After 30 days, no returns or exchanges can be made.